Payment and Cancellation Procedure

Payment Procedure

50 % deposit at confirmation of booking

Balance: Cash upon arrival prior to beginning of the services

Option one: Direct Bank Transfer to our USD$ Bank account

Account name Bongo International Travel Company Limited
Bank Name Kenya Commercial Bank
Account No 1288204418
Bank Branch Moi Avenue
Bank Address Kencom House, P.O. Box 48400 – 00100, Nairobi, Kenya
Bank city Nairobi, Kenya
Intermediate bank Direct

Note: All bank charges should be paid by the sender

Option Two: Safaricom Mobile money

Paybill to Kes Bank Account Buy Goods to Till Number
Lipa Na Mpesa

Pay bill 522522

KCB Account Number: 1288204477

Invoice Amount

Lipa Na Mpesa

Buy goods

Till number: 732624

Invoice Amount

Option three: Visa or Mastercard (Credit or Debit Card)

We will generate and email you an online payment link

Cancellation Policy:

For any cancellations or no-show, the following cancellation policy shall apply.

From booking time to 40 days prior: 30% of the tour cost

39-20 days prior: 50% of the tour cost

19-7   days prior: 75% of the tour cost.

6 days or less: 100 % of the tour cost.

Any intention to cancel a booked tour, we must receive information in writing and the company shall apply cancellation policies as applicable.

It should be understood that during certain period of travel (PEAK times) we may not adhere to cancellation policies as stipulated above due to making advance FULL payments to various hotels and lodges and as such cancellation during this time is 100%.

There are no refunds for unused portions of the program, and refunds will not be made to clients who do not complete the tour for any reason whatsoever. Amendments made to the itinerary once paid for may result in additional costs.