Payment and Cancellation Procedure
Payment Procedure
50 % deposit at confirmation of booking
Balance: Cash upon arrival prior to beginning of the services
Option one: Direct Bank Transfer to our USD$ Bank account
| Account name |
Bongo International Travel Company Limited |
| Bank Name |
Kenya Commercial Bank |
| Account No |
1288204418 |
| Swift Code |
KCBLKENX |
| Bank Branch |
Moi Avenue |
| Bank Address |
Kencom House, P.O. Box 48400 – 00100, Nairobi, Kenya |
| Bank city |
Nairobi, Kenya |
| Intermediate bank |
Direct |
Note: All bank charges should be paid by the sender
Option Two: Safaricom Mobile money
| Paybill to Kes Bank Account |
Buy Goods to Till Number |
| Lipa Na Mpesa
Pay bill 522522
KCB Account Number: 1288204477
Invoice Amount |
Lipa Na Mpesa
Buy goods
Till number: 732624
Invoice Amount |
Option three: Visa or Mastercard (Credit or Debit Card)
We will generate and email you an online payment link
Cancellation Policy:
For any cancellations or no-show, the following cancellation policy shall apply.
From booking time to 40 days prior: 30% of the tour cost
39-20 days prior: 50% of the tour cost
19-7 days prior: 75% of the tour cost.
6 days or less: 100 % of the tour cost.
Any intention to cancel a booked tour, we must receive information in writing and the company shall apply cancellation policies as applicable.
It should be understood that during certain period of travel (PEAK times) we may not adhere to cancellation policies as stipulated above due to making advance FULL payments to various hotels and lodges and as such cancellation during this time is 100%.
There are no refunds for unused portions of the program, and refunds will not be made to clients who do not complete the tour for any reason whatsoever. Amendments made to the itinerary once paid for may result in additional costs.
